All
companies experience some level of “Regretted Turnover.”
That is, the departure of employees that the company wanted to retain.
But when regretted turnover is excessive, it can threaten a company’s
ability to meet productivity goals, customer service objectives,
and profitability requirements. Before regretted turnover reaches
that level, it’s time to identify the causes of regretted
turnover and take corrective measures.
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The Exit Interview |
Our
Exit Interview Manager |
Schedule a teleconference with one of our HR Specialists.
During the teleconference, a demo of the EI Manager Software
will be provided, and we will do our best to answer all your
questions.
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The Exit
Interview |
One of the major tools in combating regretted
turnover is the Exit Interview. These specially-designed interviews
are used to determine the reasons why valued employees elect
to depart. While exit interviews can be extremely valuable,
it is important to recognize that, unless properly managed,
they can yield unreliable data.
Many departing employees are reluctant to provide the actual
reasons for leaving. Some fear that by doing so, they will
“burn their bridges.” Others fear their feedback
will be labeled as “sour grapes” or that they
will be viewed as Prima Donnas. Still others find the reasons
too embarrassing to discuss. This is particularly true where
some sort of harassment or workplace conduct has prompted
the departure.
For these reasons, it’s important that exiting employees
feel comfortable providing accurate feedback, without fear
of retribution or embarrassment. The best way to create a
non-threatening environment for exiting employees is to collect
their feedback anonymously. and preferably through a disinterested
third party.
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| The
Exit Interviews Manager |
Our EI Manager Software enables you to create
a positive environment for the collection of feedback from
departing employees. Use the EI Manager to:
- Select from our standard list of Exit Interview Questions,
or compose your own.
- Select how you want exit interview feedback to be reported.
Company-wide? By Division / Department? By Salary Levels
or Bands? By Exempt / Non-Exempt Status? Or any combination
of Sort Criteria.
- Quickly communicate to us the departing employees to
be surveyed.
- We will contact the exiting employees, advise them of
the steps taken to assure their anonymity, and invite them
to provide feedback by telephone interview, paper questionnaire,
or online feedback form.
- Feedback will be quickly recorded and sorted, per your
instructions.
- Access your account at any time and review summary reports.
- Sorry, but individual feedback can not be viewed,
as that would violate our commitment to individuals
to protect their confidentiality.
- For a Summary Report to display, and least 3 individuals
must have provided exit feedback.
- Identify trends in factors driving Regretted Turnover,
such as Pay, Supervision, Type of Work, Opportunity for
Advancement, Work Environment, etc.
With the EI Manager, you can identify and evaluate the causes
of Regretted Turnover, take corrective action, and then monitor
results over time to determine if your solutions are having
the desired effect.
Your cost for the EI Manager is as little as $99
per month, and is based on the number of exiting
employees you plan on including in the program each year.
Of course, you are in complete control of the number of individuals
participating. Include all exiting employees, or just a sample.
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